Thank you for your generous support of Punya25. As a non-profit organization (NGO) dedicated to providing food, water, education, and medical help to those in need, we rely on the contributions of our donors to fund our vital programs.
At Punya25, we maintain a strict No Refund Policy for all donations. Once a donation is made, it is immediately processed and allocated to our ongoing charitable projects and initiatives. Because these funds are put to immediate use to help the community, we are unable to provide refunds for any reason.
All donations made to Punya25 are voluntary. By making a donation, you acknowledge that you are contributing to our mission of saving more lives and that the funds will be used at the discretion of the organization to support its core objectives.
Our model focuses on sustainable impact through small, regular contributions (such as ₹25 monthly). If you have set up a recurring donation and wish to stop future payments, you can do so through your profile dashboard or by contacting our support team. However, please note that any payments already processed are non-refundable.
In the extremely rare event of a technical error during the transaction process (such as a duplicate charge caused by a system glitch), please contact us within 48 hours with proof of the transaction. Our team will review the case and, if a technical error is confirmed, we will work with our payment gateway partner to resolve the issue.
We are committed to full transparency. Reports on how your donations are being used to impact lives are regularly updated on our website and shared with our donor community. Your trust is our greatest asset.
If you have any questions or require clarification regarding our Refund Policy, please feel free to reach out to us at our official contact address or via the contact form on this website.